FAQ
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Frequently asked questions
At Ricos Cleaning Solution LLC, we understand that you may have questions about our home cleaning services. This FAQ section aims to provide clear and concise answers to help you make informed decisions about maintaining a clean and comfortable home. If you have any additional questions, please don't hesitate to contact us.
About Cleaners
Absolutely! Your security is paramount to us. Each of our cleaners undergoes thorough criminal background checks and must provide three professional and three personal references before joining Ricos Cleaning Solutions. We are dedicated to hiring only the most dependable and honest individuals.
Yes, our cleaners are pre-quipped with their own supplies. If you’d like our cleaner to use yours chemical’s or tools, put a note under “Note for cleaner” so that we can accommodate your needs. Please inform us of your allergies to chemicals to prevent health concerns/concerns.
Tipping is optional but very much appreciated by our cleaners. Typically, clients tip between $5 and $50 per cleaner. You can tip in cash or add it when you book your cleaning service.
Yes, our cleaners do speak English. If you have specific needs, please let us know, and we will do our best to accommodate them.
The number of cleaners we send depends on the size of your home and the type of cleaning required. Usually, we send between 1 to 2 cleaners for each job.
We strive to provide consistency by sending the same cleaner each time. However, in cases of emergency or illness, another qualified cleaner will be assigned to ensure you receive the same high-quality service.
Frequently Asked/General Service Questions
Simply select “Book Now” and fill out the details, or call/text us at (888) 507-4982 and our friendly staff will be more than happy to help. You’ll receive a confirmation once your booking is complete via text.
- Changing of Light bulbs & Removal of Lighting Fixtures:
- Cleaning of Chandeliers (Unless secured/within reach)
- Excessive Wall Washing/Scrubbing (by request/additional cost)
- Emptying of Dishwashers/Washing Machine (We cannot complete any cleaning inside machinery like dishwashers, washing machines, inside the stove hood, etc if full of dishes).(Special requests may be asked for an additional cost)
- Removing of excessive paint from Windows, Countertops, Floors, etc…
- Excessive Odor Removal and Remediation:
- Detailed Carpet and Floor Cleaning (Such as shampooing, or steam cleaning, etc..)
- Cleaning of excessive mold and/or other dangerous biohazards
- Chimney Cleaning
- Excessive Junk Removal: The cleaner(s) cannot perform junk removal larger than a few regular sized trash bags, so please be sure that any large debris is mentioned, additional cost may apply.
- High/out of reach areas: Please note that the cleaner(s) may bring a step stool to clean the area. If there are any extremely high or out of reach areas that you’d like cleaned, we ask that you provide a safe means of access
You will get confirmation as soon as your booking is completed via email or SMS by our number (888)507-4982. Allow a few minutes for it to be received. You also have the choice to create a account to check and manage your bookings.
To prevent any issues, we recommend starting with a deep clean for your first service with Ricos Cleaning Solution. If our team arrives and finds that a different service is needed, we’ll inform you immediately and discuss your options and pricing. We will adjust your booking as necessary with your permission.
If there are specific areas you would like to have cleaned, we can note those items in your booking in the comments. Please contact us at (888)507-4982 for a custom/personalized quote.
We offer a one-hour arrival window, which we aim to arrive within 10-15 before your cleaning time to do a walkthrough of the home with you (if you’re present). Please note that we schedule deep cleans and move-in/move-out services only in the morning due to the time required for these tasks. If our cleaner is having delays arriving, we will communicate with you ahead of time.
No, you don’t need to be present during the cleaning. However, for your first appointment, it’s a good idea to be there when our cleaner arrives to give them a walkthrough. Once the cleaning is finished, we recommend inspecting the home to ensure everything meets your expectations.
That’s no problem! Just provide us with any specific instructions, and we will work quietly around you. If possible, we’d like to speak with you once the job is done (if your present) to ensure you’re happy with the cleaning, if not provide us feedback whenever your can if any issues occur. (888)507-4982
If your home is cluttered, please tidy up before our team arrives. If your home hasn’t been professionally cleaned in over 90 days or has significant buildup, consider adding our deep cleaning service or select our “Heavy Duty” extra to your booking for the area that’s in bad condition. To prepare for our visit:
- Secure your pets
- Remove any clutter
- Ensure utilities are on
- Schedule other services (pest control, etc..) at a different time.
Please make sure all pets are secured or put away to avoid any issues with our cleaners. Friendly pets are fine, but if they show aggression or unpredictable behavior, they must be kept away. If our cleaner feels unsafe, we’ll discuss the situation with you. If it can’t be resolved, we may need to reschedule the cleaning with a $25 fee or a cancellation of the service for a $50 fee.
If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox etc.) please call and reschedule your cleaning. Even though we sanitize your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again. On our end, we may call in sick as well to protect you and your family. If someone in the home is sick and we agree to proceed with the cleaning, there may be an additional charge to cover the cost of safety and protective gear for our cleaners to ensure they are safe.
Our flat-rate pricing includes a set amount of time based on the home’s size and condition. (which we will mention to you). If more time is needed, we’ll let you know before continuing. (with an explanation/photos if available). You can choose to approve the extra time at $30/hour or end the cleaning at the original time frame. This ensures our cleaners are fairly compensated for their time and effort. This is also great if you want your cleaning done within a certain period of time.
If the cleaning was completed and you’re not satisfied, contact us within 48 hours after the cleaning is done. Provide photos or a short description help us resolve issues faster. We’ll return to address missed areas with a complimentary reclean. Our 100% happiness guarantee covers anything missed from our checklist. (Please note): We take before-and-after photos as proof of our work. If still unhappy with end result, we are happy to offer a partial discount for the areas of concern. Some things like wall marking or permanent marks may be outside our scope of work.
Policy/Structure
We aim to provide you a fair reasonable quote. However if any specials/discounts during the month are happening were happy to apply it for you. While we understand that everyone has different budget considerations, we stand by our pricing structure, which reflects the size of your home and the necessary equipment and supplies. We are proud to employ the great El Paso community, to ensure they receive a living wage to support their families, recognizing that cleaning is a physically demanding job.
If no service was provided, we’re happy to offer a full refund. If cleaning was completed and you’re not satisfied, contact us within 48 hours after the cleaning is completed. Photos or a short description help us resolve issues faster. We’ll return to address missed areas with a complimentary reclean. Our 100% happiness guarantee covers anything missed from our checklist. (Please note): We take before-and-after photos to show proof of our work. Stains or permanent marking may be outside our scope of work.
You are allowed to cancel your booking 24 hours in advance, anything after will be subject to a $50 cancellation fee. If you’d like to reschedule within 24 hours of your booking there is a $25 rescheduling fee. We recommend rescheduling for a better time/date if anything comes up. Contact us (888)507-4982 for assistance.
While rare, accidents/incidents can happen. If an item is damaged or missing, we will not conceal it or avoid assisting you. We will complete a damage report immediately and discuss the incident with you to resolve the matter. We recommend placing valuable and fragile items in safe locations to prevent accidental damage, though we understand this is not always possible. Our cleaners are fully responsible for any damages done within the home, which you can discuss with the cleaner.
Billing/Safety/Security Questions
We place a temporary hold the day before the cleaning, to ensure funds are available prior to your scheduled cleaning. The card will be charged only after we finish the cleaning/get your final approval.
Services Type Questions
We clean all areas of the home—bedrooms, bathrooms, kitchen, living/dining room, hallways, doors, laundry room, and exterior of appliances. Includes dusting, wiping flat surfaces, vacuuming/mopping floors, simple organizing, and light trash removal. Best for homes that are well-maintained with minimal buildup that want the essentials covered. If home is in worse condition, refer to deep cleaning service. If moving, refer to move in/out service.
We clean the entire home from top to bottom—bedrooms, bathrooms, kitchen, living areas, hallways, laundry room, doors, baseboards, ceiling fans (if reachable), windows/blinds, flat surfaces, corners, floors, exterior of appliances, and light/moderate organizing or decluttering, plus basic trash removal. Ideal for furnished homes that haven’t been cleaned in a while. If moving. please refer to “move-in/move-out cleaning service.
We clean the entire home from top to bottom—bedrooms, bathrooms, kitchen, living areas, hallways, laundry room, doors, ceiling fans/vents, baseboards, windows/blinds, cabinets, and major appliances (inside and out). Make sure all utilities are on so our cleaners can do a proper job. If utilities are off, we may need to reschedule for a $25 fee or cancel for $50 which we will discuss prior. Please avoid scheduling other services at the same time, as interference may lead to the same fees. All furniture and items should be removed before the cleaning; if not, we can help remove them for an extra charge or reschedule the cleaning for $25. Let us know in advance if items will still be present so we can assist.
Recurring Services
Bi-weekly cleaning is an excellent option for busy families who want to offload most of their cleaning responsibilities. While you’ll still need to handle daily tidying, our service ensures you won’t have to worry about scrubbing toilets or showers again. It’s a fantastic way to maintain a clean home without the hassle.
Our monthly cleaning service is ideal for singles and seniors who require occasional cleaning to keep their homes dust-free and sanitized. This service provides a thorough clean once every four weeks, making it both effective and budget-friendly.
Cleaning at its finest
At Ricos Cleaning Solution, we take pride in making your home sparkle and shine. Let us handle the cleaning so you can enjoy more of what you love. Book your service today!
