FAQ

Frequently asked questions

At Ricos Cleaning Solution LLC, we understand that you may have questions about our home cleaning services. This FAQ section aims to provide clear and concise answers to help you make informed decisions about maintaining a clean and comfortable home. If you have any additional questions, please don't hesitate to contact us.

About Cleaners

Absolutely! Your security is paramount to us. Each of our cleaners undergoes thorough criminal background checks and must provide three professional and three personal references before joining Ricos Cleaning Solutions. We are dedicated to hiring only the most dependable and honest individuals.
Tipping is optional but very much appreciated by our cleaners. Typically, clients tip between $10 and $50 per cleaner. You can tip in cash or add it when you book your cleaning service.

Yes, our cleaners do speak English. If you have specific needs, please let us know, and we will do our best to accommodate them.

The number of cleaners we send depends on the size of your home and the type of cleaning required. Usually, we send between 1 to 2 cleaners for each job.
We strive to provide consistency by sending the same cleaner each time. However, in cases of emergency or illness, another qualified cleaner will be assigned to ensure you receive the same high-quality service.

Our cleaners are not permitted to move or lift excessively heavy items/furniture, due to safety concerns of our cleaners. However the cleaner will clean as much as possible within the area with the obstacle/furniture or move if light enough. For Deep, or Move-in or move-out cleans, we recommend moving items like stoves and refrigerators beforehand to allow for thorough cleaning.

Our cleaners cannot use ladders, stepping stools, or furniture to reach high areas. However, they do carry dusting poles that extend their reach by an additional 3-5 feet.

General Service Questions

  • Changing of Light bulbs & Removal of Lighting Fixtures:
  • Cleaning of Chandeliers (Unless secured/within reach)  
  • Excessive Wall Washing/Scrubbing (by request/additional cost) 
  • Emptying of Dishwashers/Washing Machine (We cannot complete any cleaning inside machinery like dishwashers, washing machines, inside the stove hood, etc if full  of dishes).(Special requests may be asked for an additional cost) 
  • Removing of excessive paint from Windows, Countertops,  Floors, etc…
  • Excessive Odor Removal and Remediation:
  • Detailed Carpet and Floor Cleaning (Such as shampooing, or steam cleaning, etc..) 
  • Cleaning of excessive mold and/or other dangerous biohazards
  • Chimney Cleaning
  • Excessive Junk Removal: The cleaner(s) cannot perform junk removal larger than a few regular sized trash bags, so please be sure that any large debris is mentioned, additional cost may apply. .
  • High/out of reach areas: Please note that the cleaner(s) may bring a step stool to clean the area. If there are any extremely high or out of reach areas that you’d like cleaned, we ask that you provide a safe means of access

To prevent any issues, we recommend starting with a deep clean for your first service with Ricos Cleaning Solution. If our team arrives and finds that a different service is needed, we’ll inform you immediately and discuss your options and pricing. We will adjust your booking as necessary.

If there are specific areas you would like to have cleaned, we can note those items in your booking in the comments

We bring all necessary cleaning supplies to ensure a thorough cleaning experience. We don’t use our vacuums in multiple homes to avoid cross-contamination, especially for clients with pet allergies. If you prefer us to use your vacuum, please note we cannot be responsible for any damage or maintenance. Ensure your vacuum is in working order, or we won’t be able to vacuum carpets and hard floors. If you don’t have a high-quality vacuum, let us know in the booking form, and we’ll accommodate your needs.
We offer a one-hour arrival window. Please note that we schedule deep cleans and move-in/move-out services only in the morning due to the time required for these tasks.
Of course! We offer various add-ons, such as inside the refrigerator, laundry, and oven cleaning. You can select these options when booking. Additionally, there is a “special instructions” section on our booking form for any specific requests.
No, you don’t need to be present during the cleaning. However, for your first appointment, it’s a good idea to be there when the team arrives to give them a walkthrough. Once the cleaning is finished, you might also want to inspect the work to ensure everything meets your expectations.
That’s no problem! Just provide us with any specific instructions, and we will work quietly around you. If possible, we’d like to speak with you once the job is done to ensure you’re happy with the cleaning.

If your home is cluttered, please tidy up before our team arrives. If your home hasn’t been professionally cleaned in over 90 days or has significant buildup, consider adding the “Heavy Duty” extra to your booking. To prepare for our visit:

  • Secure your pets
  • Remove any clutter
  • Leave linens on your beds
If you have an alarm, make sure we have the key code so we can disarm the alarm when we arrive, and set it again when we leave. We’ll also need a house key if needed to access the job. We do charge a $50 lockout fee if we have a confirmed appointment and can’t get in.

Policy/Structure

Our prices are fixed and non-negotiable. However keep a eye out for our specials/discounts during the month. While we understand that everyone has different budget considerations, we stand by our pricing structure, which reflects the size of your home and the necessary equipment and supplies. We are proud to employ the great El Paso community, to ensure they receive a living wage to support their families, recognizing that cleaning is a physically demanding job.

We do not offer refunds, but we are committed to providing the best cleaning experience possible. If you are not satisfied, please contact us within 48 hours of your service, and we will arrange for a cleaner to return and address any issues. Our 100% happiness guarantee means that if something on our checklist is missed, we will return within the next two business days to correct it. This policy ensures our technicians are fairly compensated for their work.

  • Please note we do take before and after pictures and we can’t and don’t restore your home with cleaning. Something’s such as stains , markings are outside of our scope of work.
While rare, accidents/incidents can happen. If an item is damaged or missing, we will not conceal it or avoid assisting you. We will complete a damage report immediately and discuss the incident with you to resolve the matter. We recommend placing valuable and fragile items in safe locations to prevent accidental damage, though we understand this is not always possible.
Of course however please reschedule or cancel your booking at least 48 hours in advance of your service to avoid a cancellation fee. If you decide to cancel before 48 hours, you will not be charged.
If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, chicken pox etc.) please call and reschedule your cleaning. Even though we sanitize your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all our customers we prefer to wait until you are well again. On our end, we may call in sick as well to protect you and your family.

Safety/Security Questions

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Services Questions

Our standard cleaning is a lighter service that covers all essential areas of your home. It’s ideal for those who use our cleaning services regularly. For a more thorough clean, we offer a deep cleaning service, which is recommended if your home hasn’t been professionally cleaned in the past three months.
Our standard cleaning service is designed for those who enjoy a clean and organized space but may not have the time or desire to maintain it themselves. We cover routine tasks and ensure every part of your home, from the living room to the kitchen, gets thorough attention.
We recommend that new clients begin with a deep cleaning before scheduling regular standard cleanings. This ensures your home is cleaned to our highest standard from the start. No matter your lifestyle, a deep cleaning provides a fresh start, making ongoing maintenance easier.
A deep clean is much more detailed and thorough than a standard cleaning. While standard cleaning is excellent for regular upkeep, it doesn’t cover more time-consuming tasks like baseboards. Deep cleaning tackles those often-overlooked areas and should be done periodically for best results.
  • Declutter and organize: Clear floors and countertops to make cleaning more efficient.
  • Remove dishes from the sink: While we can rinse and load dishes, this allows us to focus more on other areas like blinds and baseboards.
  • Communicate special instructions: Inform us of any specific needs or instructions ahead of time.
  • Secure pets: Ensure pets are safely out of the way to protect both them and our cleaners.

Yes, our deep cleaning service includes all areas of your home, such as the kitchen, bathrooms, bedrooms, and living spaces. If there are specific rooms you don’t want cleaned, you can indicate this during booking or notify us by phone. We offer discounts for rooms excluded from the cleaning.

Move-in/move-out cleanings are tailored for homes in transition, focusing on areas hard to clean when furniture is present. This service is ideal for empty homes and includes detailed cleaning of baseboards, doors, blinds, cabinets, and window panes. Deep cleanings are better suited for periodic maintenance, addressing kitchens, bathrooms, baseboards, vents, and light switches.

  • Leave a key: Place it under the mat, in the mailbox, or in a lockbox.
  • Ensure running water and power: Schedule the cleaning at least 24 hours after utilities are turned on.
  • Plan other services on different days: Avoid scheduling movers, carpet cleaners, or plumbers on the same day to ensure everyone can work efficiently without interruptions.
Move-in/move-out cleanings are ideal for homes in transition. They include everything covered in a basic cleaning, plus additional detailed tasks essential for an empty home, such as thorough cleaning of baseboards, doors, and cabinets. This ensures the home is spotless for new occupants.

Recurring Services

Our weekly cleaning service is perfect for those looking to delegate all house cleaning tasks beyond everyday chores like doing the dishes and tidying up. This service is ideal for homes with small children or high foot traffic, providing a consistent and luxurious clean that you’ll come to rely on.

Bi-weekly cleaning is an excellent option for busy families who want to offload most of their cleaning responsibilities. While you’ll still need to handle daily tidying, our service ensures you won’t have to worry about scrubbing toilets or showers again. It’s a fantastic way to maintain a clean home without the hassle.

Our monthly cleaning service is ideal for singles and seniors who require occasional cleaning to keep their homes dust-free and sanitized. This service provides a thorough clean once every four weeks, making it both effective and budget-friendly.

Cleaning at its finest

At Ricos Cleaning Solution, we take pride in making your home sparkle and shine. Let us handle the cleaning so you can enjoy more of what you love. Book your service today!

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